Shipping policy
Shipping Policy
Order Processing All orders are processed within 1β2 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed the next business day. You'll receive a confirmation email with tracking details once your order has been dispatched.
Free Worldwide Shipping We offer free shipping on all orders to the following regions:
- π¬π§ United Kingdom
- πͺπΊ European Union
- π¦πΊ Australia & New Zealand
- πΊπΈ United States & Canada
- And wider international destinations
No minimum order value required β free shipping is applied automatically at checkout.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 2β10 business days |
| European Union | 5β12 business days |
| United States & Canada | 7β14 business days |
| Australia & New Zealand | 10β18 business days |
| Rest of World | 10β21 business days |
These are estimates and may vary depending on customs clearance and local postal services.
Carriers We ship via trusted carriers including Royal Mail, DHL, and their local delivery partners, depending on your destination.
Delays & Lost Orders If your order hasn't arrived within the estimated timeframe, please allow a few extra days β international shipments can occasionally be delayed by customs. If your order is significantly overdue or appears to be lost, contact us at [your email address] and we'll investigate promptly. If an order is confirmed lost, we'll resend it or issue a full refund at no cost to you.
Questions? Reach out to us anytime at [your email address] β we're happy to help.